How to Fix Missing Paid Sales Hub Features in Hubspot Sales

If your paid Sales Hub features are not appearing in your email extension or add-in, this step-by-step guide will help you troubleshoot and fix the issue in Hubspot quickly.

The problem usually appears when you upgrade to a paid Sales Hub seat but still see only free tools inside your email inbox. The solutions below are based on the official Hubspot documentation and cover all common causes.

1. Confirm Your Hubspot Sales Email Extension or Add-in

Start by confirming that you are using the correct Hubspot Sales integration for your email client. Different email environments require different tools.

Supported Hubspot Sales Options

Hubspot Sales Chrome extension for Gmail in Chrome browsers.
Hubspot Sales Outlook desktop add-in for Windows desktop Outlook.
Hubspot Sales Office 365 add-in for Outlook on the web, Mac, or the Microsoft Store version of Outlook.

If you are using an unsupported or outdated add-in, your paid Sales Hub features may not load correctly. Review the requirements on the official Hubspot Help Center here: Hubspot Sales feature troubleshooting.

2. Verify Your Hubspot User Has a Paid Sales Seat

To access paid tools, your user must be assigned a paid Sales Hub seat in Hubspot. If you are on a free seat, the extension will only show free features.

Check Your Hubspot Subscription and Seats

Log in to your Hubspot account as an admin.
Navigate to Settings > Users & Teams.
Select the user experiencing the issue.
Under Paid seats, confirm that a Sales Hub seat is assigned.

If no seat is assigned, ask an account admin to allocate a paid Sales Hub seat to your user. Once the change is saved, sign out and back in to Hubspot Sales in your email extension.

3. Sign Out and Back In to Hubspot Sales

After upgrading your subscription or assigning a seat, your Hubspot Sales extension might still cache the old permission state.

Reset Your Hubspot Login in the Extension

Open your email client (Gmail or Outlook).
Locate the Hubspot Sales icon in your toolbar or sidebar.
Click the icon and sign out from Hubspot.
Completely close and reopen your browser or Outlook.
Sign back in to Hubspot Sales using the same email as your Hubspot user.

This refresh forces the integration to recheck your account permissions and often resolves missing paid features.

4. Confirm You Are Logged In to the Correct Hubspot Account

Many users work across multiple Hubspot portals or email accounts. If your extension is connected to the wrong portal, your Sales Hub tools may not show up.

Match Your Email and Hubspot Portal

Ensure the email address used in the Hubspot Sales extension matches your paid Hubspot user.
Check that the portal ID displayed inside the extension matches the portal with your Sales Hub subscription.
If needed, switch accounts inside the extension and choose the correct portal.

Once the correct account is connected, the paid tools associated with your Sales Hub plan should appear.

5. Check Hubspot Sales Permissions and Tools

Even with a paid seat, specific tools can be limited by permissions or feature configuration inside Hubspot.

Hubspot Permissions to Verify

In Settings > Users & Teams, select the affected user.
Confirm they have access to Sales tools, including Sequences, Templates, and Documents, depending on your plan.
Save any updates and have the user sign out and back in to Hubspot Sales.

If the user lacks required permissions, the buttons for those Sales Hub features may not appear inside the email extension.

6. Clear Browser or Outlook Cache for Hubspot Sales

Cached data can prevent new Sales Hub features from loading properly, especially right after an upgrade.

Clear Cache for the Hubspot Sales Chrome Extension

In Chrome, go to Menu > More Tools > Extensions.
Locate Hubspot Sales.
Toggle it off and then back on.
Reload Gmail and sign back in to Hubspot Sales.

Reset Outlook Add-in State

Close Outlook completely.
Reopen Outlook and disable any conflicting add-ins that may interfere with Hubspot Sales.
Re-launch the Hubspot Sales add-in and sign back in.

After clearing cache or reloading extensions, check again if your paid Sales Hub tools are visible in your inbox.

7. Unsupported Environments for Hubspot Sales

If you use an unsupported email environment, some or all Sales Hub features will not appear, even with a paid seat.

Typical Unsupported Cases

Older versions of Outlook that do not support the Hubspot Sales add-in framework.
Non-Chrome browsers trying to use the Hubspot Sales Chrome extension.
Email clients outside Gmail or Outlook.

Always confirm your setup meets the technical requirements listed in the official Hubspot documentation so your Sales Hub tools can load reliably.

8. When to Contact Hubspot Support

If you have followed all steps, your user has a paid Sales Hub seat, and you are on a supported client, but features still do not appear, it may be a deeper account-level issue.

Prepare Details Before Contacting Hubspot

Your Hubspot portal ID.
The email address of the affected user.
Which Sales Hub tools are missing (for example, sequences, templates, documents).
Screenshots of your Hubspot Sales extension or add-in inside your email client.

Provide this information to Hubspot Support through your portal so they can quickly diagnose the problem.

Optimize Your Hubspot Setup Further

Once your paid Sales Hub tools are visible in Hubspot Sales, consider optimizing your workflows and automation for better performance.

If you need advanced help configuring pipelines, sequences, or reporting inside Hubspot, you can work with a specialized consulting partner such as Consultevo to fine-tune your setup and adoption strategy.

By systematically checking your extension type, seat assignment, login status, permissions, environment, and cache, you can quickly restore full access to your paid Sales Hub tools in Hubspot and keep your sales process running smoothly.

Need Help With Hubspot?

If you want expert help building, automating, or scaling your Hubspot , work with ConsultEvo, a team who has a decade of Hubspot experience.

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