Hupspot Thailand VAT Guide
If you use Hubspot and your business is located in Thailand, it is important to understand how Thailand value-added tax (VAT) is applied to your subscription fees and services. This guide explains when VAT is charged, what information appears on your invoices, and how to keep your billing details compliant with Thai tax rules.
Overview of VAT on Hubspot Services in Thailand
Thailand imposes VAT on certain digital and software services supplied from abroad. Hubspot, as a non-resident provider, must follow the Thai VAT framework when it sells subscriptions and related services to customers whose billing address is in Thailand.
Whether VAT is charged depends mainly on:
- Your billing address country
- Your business or non-business (consumer) status
- The type of services you buy from Hubspot
The following sections break down the most common situations so you can quickly confirm how VAT will appear on your own account.
When Does Hubspot Charge Thailand VAT?
VAT rules differ slightly depending on whether you are a registered business customer or a consumer (non-business) customer in Thailand. In all cases, Hubspot relies on the billing information you provide to determine the correct tax treatment.
Business customers using Hubspot in Thailand
If you are a business customer with a billing address in Thailand, Hubspot may charge VAT on taxable supplies according to Thai regulations. The platform uses the billing details on your account to determine your status and apply the appropriate rate.
To be treated correctly as a business, you should make sure that:
- Your legal entity name is correctly entered in the billing profile
- Your Thai VAT ID or tax registration number is provided, if applicable
- Your billing address accurately reflects your place of establishment in Thailand
If the system recognizes you as a taxable business customer, Hubspot will reflect Thai VAT on your invoices where required by law.
Non-business (consumer) customers in Thailand
Non-business users in Thailand are typically treated as consumers for VAT purposes. If your billing profile does not show business details, Hubspot will categorize you as a consumer and apply Thai VAT based on local regulations for digital services supplied to individuals.
In this case, you can expect:
- VAT to be calculated on the subscription price
- The total amount, including VAT, to be clearly shown on the invoice
- No requirement for you to self-account for VAT, because it is added by Hubspot
VAT Rate and How It Appears on Hubspot Invoices
The applicable VAT rate for Thai customers is determined by Thai tax law. When VAT is due, Hubspot will calculate it on the net value of the subscribed products and services and then display it separately on the invoice.
You will usually see the following elements on your invoice:
- Net amount of services purchased
- VAT rate applied and total VAT amount
- Gross total including VAT
- Customer billing details and country
- Hubspot supplier details, as required for tax purposes
Keep each invoice for your accounting records. For businesses, these documents may be needed to support your own VAT reporting or deduction, in accordance with Thai regulations and your local tax adviser’s guidance.
Updating Billing Information in Hubspot for Correct VAT
Accurate billing information is essential to make sure VAT is handled correctly. Within your Hubspot account, you can update your billing profile and company details at any time.
Steps to update your Hubspot billing profile
- Sign in to your Hubspot account as an administrator.
- Go to your account settings and open the billing or payments section.
- Review your company name, address, and contact information.
- Enter or update your Thai VAT ID or tax registration number, if applicable.
- Confirm that your billing country is set to Thailand when appropriate.
- Save the changes and verify that new invoices show the correct details.
Any changes will typically affect future invoices. If you need historical invoices adjusted, you may need to contact Hubspot support for guidance based on the policies described in the official documentation.
Frequently Asked Questions About Hubspot and Thailand VAT
How does Hubspot determine if VAT should be charged?
Hubspot uses the information in your billing profile, including your billing address country and any tax identification numbers you provide. If the country is Thailand and the transaction is subject to VAT, the tax will be added to your invoice in line with Thai law.
Can I remove VAT if I am a business customer?
VAT cannot simply be removed at will. Whether Hubspot charges VAT depends on the Thai rules that apply to the services you buy. Providing correct business details and a valid tax ID helps the platform determine whether any specific relief or treatment under Thai VAT legislation is applicable, but it does not guarantee a zero tax rate.
Where can I see the VAT details on my invoice?
VAT details are listed in the billing documents generated by Hubspot. Log in to your account, open the billing or payments section, and select the relevant invoice. The document will show the net amount, VAT rate, total VAT charged, and the gross total for the billing period.
What if my Thailand VAT details are wrong on a Hubspot invoice?
If your company name, address, or tax number are incorrect, update your billing profile as described above. Then contact support through your Hubspot portal if you require clarification on how corrections affect existing invoices. The official policies on adjustments and corrections are explained in the Hubspot Thailand VAT FAQ.
Where to Find the Official Hubspot Thailand VAT FAQ
This article is a practical summary designed to help you understand how VAT works for Thai customers using Hubspot. For the most accurate and legally up-to-date information, always consult the official documentation. You can review Hubspot’s own guidance for Thailand VAT at the following page: Hubspot Thailand value-added tax FAQ.
The official page outlines current tax rules, clarifies how they apply to different customer types, and provides additional examples and explanations that may be updated as regulations change.
Next Steps for Thai Businesses Using Hubspot
To stay compliant and avoid billing surprises, take the following steps if you operate in Thailand and buy services from Hubspot:
- Confirm your billing country is correctly set to Thailand, if applicable.
- Ensure your business name and Thai VAT ID, when available, are accurate.
- Download and store every Hubspot invoice for your records.
- Consult a local tax adviser for guidance on reclaiming or reporting VAT.
By keeping your billing details up to date and reviewing your invoices regularly, you will have a clearer picture of how VAT is calculated and charged on your Hubspot subscriptions.
Get Extra Help Optimizing Your Hubspot Setup
Many organizations in Thailand use marketing automation and CRM tools as part of a broader digital strategy. If you need assistance optimizing your implementation, data structure, or reporting alongside the billing setup in Hubspot, consider working with a specialist consultancy.
For strategic support on configuration, integrations, and analytics, you can visit Consultevo. Combine expert guidance with the official Hubspot Thailand VAT FAQ to keep both your operations and your tax handling aligned with best practices.
Need Help With Hubspot?
If you want expert help building, automating, or scaling your Hubspot , work with ConsultEvo, a team who has a decade of Hubspot experience.
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