How to Add Videos to One-to-One Emails in Hubspot

Sending video content through Hubspot one-to-one CRM emails is a powerful way to engage contacts directly from your CRM while keeping every interaction logged on the contact record.

This guide explains each supported option for including video in your one-to-one messages and which email tools and inboxes are compatible.

Hubspot one-to-one email video options overview

In Hubspot, there are several ways to include video content when you send a one-to-one email from a record or log an email from your connected inbox.

Depending on the method you choose, your video may be:

• Directly attached as a file
• Inserted from the file manager or HubSpot Video
• Shared as a URL link placed in the email body
• Logged to the CRM using the BCC address or the Hubspot email extension or add-in

Before you start, make sure you understand the difference between marketing emails and one-to-one CRM emails. The options in this article apply specifically to:

• Emails sent directly from contact, company, deal, ticket, custom object, or task records
• Emails sent from your connected inbox using the BCC logging address
• Emails sent from Gmail or Outlook with the Hubspot sales extension or add-in installed

Send one-to-one emails with video from Hubspot records

You can send a one-to-one email with video content to any contact by working directly from the CRM record timeline.

Step 1: Open a record in Hubspot

In your Hubspot account:

1. Navigate to Contacts, Companies, Deals, Tickets, or any available custom object.
2. Select the record that you want to email.
3. On the middle panel of the record, locate the Email section on the timeline.

When you click Email, the one-to-one email composer opens so you can add your recipient, subject line, and message body.

Step 2: Choose how to add your video in Hubspot

From the CRM email composer, use one of the methods below to add a video. The options that appear can vary based on your subscription level and enabled tools.

Method 1: Attach a video file directly

To include a video file as an attachment:

1. Click the Attach icon in the email toolbar.
2. Choose a video file stored on your computer.
3. Upload the file so it is included as an attachment to the outbound email.

When you attach a file, Hubspot sends the video as part of the email itself. Be mindful of file size limits and your recipient’s inbox capacity.

Method 2: Insert a video from the file manager

You can also insert a video already stored in your Hubspot file manager:

1. In the email toolbar, click the Insert button.
2. Select File.
3. Browse your file manager and choose your video asset.
4. Insert the file into the email body as a linked file or preview, depending on the file type and settings.

This method is useful when your video assets are centrally managed in Hubspot and you want to reuse them across multiple one-to-one emails.

Method 3: Insert a HubSpot Video

If your subscription includes the HubSpot Video tool, you can insert videos hosted there directly into one-to-one emails.

1. In the email composer, click the Insert button.
2. Choose the option to insert a HubSpot Video if it is available.
3. Select an existing hosted video or upload a new one.
4. Insert the video so that recipients see a thumbnail and can play it in their browser.

HubSpot Video lets you collect engagement data, such as views and watch time, which can appear on the contact record in Hubspot for follow-up.

Method 4: Add a video link in the email body

You can also place a standard URL link pointing to your video hosted elsewhere, for example on a landing page or external hosting service.

1. Copy the URL of your hosted video.
2. In the email body, type the anchor text you want to use or select an image.
3. Click the Insert link icon.
4. Paste the video URL and apply the link.

With this method, the email remains lightweight because Hubspot is not sending the video file itself; instead, the recipient clicks through to view the content.

Log video emails to Hubspot using your connected inbox

If you prefer to send from your normal email client, you can still log emails that include video content back to Hubspot.

Use the BCC address to log video emails

To log an email from your connected inbox:

1. Compose a new email in your email client.
2. Add the contact’s address in the To field.
3. Attach a video file or insert a video link using your email client tools.
4. In the BCC field, add your unique Hubspot BCC address.
5. Send the email.

When the message is delivered, a copy is logged on the matching contact record in Hubspot, along with any attachments or links. This keeps the history complete without having to work directly in the CRM.

Use the Hubspot sales extension or add-in

If you have the Chrome extension for Gmail or the Outlook add-in installed, you can send and log emails more seamlessly.

• Compose your message in Gmail or Outlook.
• Attach or link to your video content.
• Make sure the Log option from the Hubspot extension or add-in is enabled.
• Send the email as normal.

The extension or add-in ensures your email is recorded on the contact timeline in Hubspot, including any video attachments or links, while you keep using your existing inbox interface.

Hubspot video email best practices

When including video content in CRM emails, follow these practices to improve deliverability, engagement, and tracking.

Optimize video size and format

• Keep file sizes as small as practical when attaching video directly.
• Use widely supported formats such as MP4 for compatibility.
• Consider hosting larger videos in HubSpot Video or your file manager and sending links instead of large attachments.

Choose the right Hubspot method for your use case

• Direct attachment: best for quick sharing with smaller files.
• File manager insert: best when you reuse the same video asset frequently.
• HubSpot Video: best when you want engagement analytics and CRM insight.
• URL link: best for very large or externally hosted videos.

Keep email content clear and concise

• Explain what the recipient will see in the video.
• Include a clear call to action under or near the video or link.
• Use a descriptive subject line so contacts understand the value of the email.

Additional Hubspot resources and next steps

To review the original product instructions and compatibility details, refer to the official Hubspot knowledge base article on adding videos to CRM emails at this Hubspot support page.

If you need broader CRM or marketing operations help beyond video email, you can find consulting support and implementation services at Consultevo, which specializes in digital strategy and systems.

By combining the right video-sharing method with structured logging in Hubspot, your team can maintain a complete engagement history, personalize follow-ups, and measure the impact of video content directly from your CRM.

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