Getting Started with Make.com Agents

This guide explains how to create, configure, and run AI agents in make.com so you can automate complex tasks safely and efficiently.

You will learn how to use the Agents feature, connect tools, manage instructions, test runs, and monitor results directly in the platform.

What Are AI Agents in Make.com?

AI agents in make.com are autonomous workflows that use language models to reason, decide, and act on tasks for you. They follow instructions, use connected tools, and can interact with users through different channels.

Instead of building long manual flows, you give the agent a clear goal and access to the tools it needs. The agent then plans and executes the steps required to achieve that goal.

Core Concepts of Make.com AI Agents

Before you build, it is important to understand the main parts of an agent in make.com.

• Instructions: The rules, goals, and behavior you define for the agent.
• Tools: Functions or modules the agent can call to perform actions (such as sending messages or updating data).
• Sessions: Individual conversations or runs that track context and history.
• Messages: Inputs and outputs exchanged between the user, the agent, and tools.

Every AI agent in make.com is built by combining these components inside a scenario.

How to Create an AI Agent in Make.com

Follow these steps to create your first agent and add it to a scenario.

Step 1: Open the Agents Feature in Make.com

1. Log in to your make.com account.
2. Open the editor where you manage scenarios.
3. Locate the AI agents feature in the interface (within the AI or automation tools section).

You will use this space to configure agent settings, instructions, and tools.

Step 2: Define the Agent Role and Goal

Every agent in make.com needs a clear purpose. Define the role and expected outcome before you connect any tools.

• Describe who the agent is (for example, a support assistant, data analyst, or operations helper).
• Specify what the agent should and should not do.
• Decide what data and systems the agent can access.

These details will be written as system-level instructions so the agent consistently behaves as intended.

Step 3: Write Agent Instructions in Make.com

Instructions tell the AI how to think and act. In make.com, you typically configure these as system messages or configuration fields in the agent module.

Good instructions usually include:

• Goal: What problem the agent must solve.
• Tone and style: How the agent should respond.
• Constraints: What it must avoid doing or saying.
• Tool usage rules: When and how to call each available tool.

Write concise, explicit instructions so the model makes fewer mistakes and requires fewer corrections.

Connecting Tools to Your Make.com Agent

Agents become powerful when they can use tools. In make.com, tools are capabilities exposed to the model so it can take actions instead of only responding with text.

Common Tool Types in Make.com

You can expose many kinds of tools to an AI agent, such as:

• HTTP or API calls to external services
• Database or data store operations
• Messaging and notification modules
• Automation steps that manipulate files or records

Each tool has a defined input and output that the agent can use while reasoning.

How to Add Tools for an Agent in Make.com

1. Open your scenario in the make.com editor.
2. Add or identify modules you want the agent to control as tools.
3. Configure each tool with a name, description, and parameters the agent can use.
4. Expose the tools to the agent in the agent configuration panel.

Use clear descriptions so the model understands when a tool is appropriate and what it returns.

Running and Testing AI Agents in Make.com

Once the agent and tools are ready, you can start sessions and test behavior.

Start a Session with Your Make.com Agent

1. Trigger the scenario that hosts your agent (manually or via a connected app).
2. Send an initial message describing the user request or task.
3. Let the agent reason, call tools, and respond based on your configuration.

Each run stores messages and actions, giving you a full history of what happened.

Monitor Agent Messages and Tool Calls in Make.com

To understand and improve your setup, watch how the agent uses tools and responds.

• Review the sequence of system, user, and agent messages.
• Inspect each tool call, including inputs and outputs.
• Check for unnecessary actions or repeated tool calls.

This inspection helps you refine instructions and tool definitions so the agent becomes more efficient and reliable.

Improving AI Agent Reliability in Make.com

Careful configuration is crucial for safe and predictable behavior.

Refine Instructions Based on Real Runs

After a few sessions, you will see patterns in how the agent behaves. Use this feedback to update your instructions in make.com.

• Add extra constraints if the agent makes risky or off-topic decisions.
• Clarify tool usage rules if tools are not called when needed.
• Provide step-by-step guidance for multi-step tasks.

Iterate until the agent consistently produces accurate and compliant results.

Limit Access and Scope in Make.com

To keep your environment safe:

• Give the agent only the tools it truly needs.
• Restrict access to sensitive data or actions.
• Use specific filters, conditions, or validation steps around critical tools.

By narrowing the scope, you reduce the chance of unintended changes in connected systems.

Best Practices for Make.com AI Agents

Follow these practices when building agents in make.com.

• Start with a narrow, specific use case before expanding.
• Write instructions in plain, direct language.
• Document what tools are available and why.
• Test with real-world examples and edge cases.
• Monitor early runs closely and adjust quickly.

These habits will help you create agents that users can trust and rely on.

Additional Resources for Make.com Users

To go deeper into the details of AI agents in make.com, review the official documentation here: Make AI agents documentation.

If you need expert implementation support or strategy for automation and AI workflows, you can also consult a specialist team such as Consultevo.

With a solid understanding of instructions, tools, and sessions, you can confidently use make.com agents to automate sophisticated tasks while keeping control over data, safety, and outcomes.

Need Help With Make.com?

If you want expert help building, automating, or scaling your Make scenarios, work with ConsultEvo — certified workflow and automation specialists.

Get Help