Automate Jotform Emails with Make.com

Connecting Jotform with make.com lets you automatically send personalized confirmation and notification emails whenever someone submits your online forms. This how-to guide walks you through building a simple yet powerful automation from scratch, so you can save time and reduce manual work.

Why connect Jotform and Make.com for email automation

When you integrate Jotform with Make.com, every new form submission can instantly trigger a customized email. This is ideal for:

• Sending confirmation emails to respondents
• Notifying team members about new entries
• Routing requests to the right inbox based on form answers
• Reducing copy-paste work from form results into emails

The integration is visual and requires no coding. You just create a scenario once and let it run on autopilot.

Prerequisites before you start on Make.com

Prepare the following before building your automation:

• An active Jotform account with at least one form published
• A verified email address you want to send messages from
• A Make.com account (free or paid)
• Access to check and copy your Jotform API key if needed

Once these are ready, you can move on to creating a scenario inside Make.com.

Create a new Make.com scenario

The main automation workspace in Make.com is called a scenario. This is where you connect Jotform with your email module and define what should happen when a form is submitted.

Step 1: Start a blank scenario in Make.com

1. Log in to your Make.com dashboard.
2. Click the option to create a New scenario.
3. You will see an empty canvas where you can start adding modules.

This canvas will contain your trigger (Jotform) and your action (email).

Step 2: Add the Jotform trigger module

1. Click the large plus icon in the middle of the canvas.
2. Search for Jotform in the app list.
3. Select the Jotform module that watches for new form submissions.

This module will fire every time someone submits your chosen form.

Step 3: Connect your Jotform account

1. In the Jotform module, click Add or Add a connection.
2. Follow the on-screen prompt to authorize Make.com to access your Jotform account.
3. If requested, paste your Jotform API key from your Jotform profile settings.

After authorization, Make.com can securely read your form structure and new entries.

Step 4: Choose the form to watch

1. Still inside the Jotform trigger module, open the Form dropdown.
2. Select the specific Jotform you want to monitor.
3. Confirm additional options, such as when to start watching submissions.

Once saved, the Jotform module becomes the starting point of your whole workflow.

Add an email action in Make.com

Next, you add a second module that sends an email whenever the Jotform trigger receives data.

Step 5: Insert the email module

1. Click the small plus icon to the right of the Jotform module.
2. Search for Email or select the built-in email module offered inside Make.com.
3. Pick the action to Send an email.

This module will generate the outgoing message based on form values.

Step 6: Configure the email connection

1. If required, create or select an email connection (for example, SMTP or your preferred provider).
2. Provide the sender name and address that should appear in the recipient’s inbox.
3. Test the connection if the interface offers a test option.

With this done, the scenario can now send emails programmatically.

Step 7: Map Jotform fields into the email

Now you design the email content using data from your Jotform submission.

1. In the To field, click the mapping icon and choose the form field that holds the respondent’s email address.
2. In the Subject field, enter a clear subject line, such as “Thank you for your submission”. You can also insert mapped fields (for example, the respondent’s name).
3. In the Text or HTML body, type your email message and insert variables from Jotform, such as answers, dates, and contact details.

Make.com displays available Jotform fields in a list so you can drag or click them into your subject and body.

Test your Jotform and Make.com scenario

Before you turn the workflow on, run a live test to ensure everything works as intended.

Step 8: Run the scenario once

1. In the scenario editor, click Run once.
2. Submit a real entry through your Jotform using the public form link.
3. Return to the Make.com editor and watch as the Jotform module receives the data and triggers the email module.

If the run succeeds, you should see green check marks and a detailed log of what happened in each module.

Step 9: Verify the email output

1. Open the inbox of the email address you used in the test submission.
2. Confirm that the email arrived, with the correct subject and personalized body text.
3. Check that all mapped Jotform answers appear correctly inside the message.

If anything looks wrong, return to the Email module and adjust your field mappings or text.

Turn on scheduling in Make.com

After testing, you can let the automation run continuously.

Step 10: Activate the scenario

1. In the scenario editor, switch the Scheduling toggle from Off to On.
2. Choose how often Make.com should check for new Jotform submissions, such as every 15 minutes or a custom interval.
3. Save your changes.

From now on, each new form submission will automatically trigger your email workflow without any manual effort.

Best practices for Make.com email workflows

To get more reliable and useful automations, follow these recommendations:

• Use clear form labels: Descriptive question names make it easier to recognize fields when mapping in Make.com.
• Handle missing data: Add conditional logic or default text in your email when certain fields may be empty.
• Log important submissions: In addition to email, you can add more modules to store data in spreadsheets or databases.
• Respect privacy rules: Ensure your forms and emails comply with relevant data protection requirements.

Extend your Make.com automation beyond email

Once the basic Jotform and email integration is working, you can expand your scenario with additional apps and logic inside Make.com:

• Create CRM leads from each submission
• Post alerts to team chat tools
• Update project management boards
• Trigger conditional branches based on responses

This lets you build end-to-end automated workflows around every form entry.

More resources for Make.com and Jotform

To see the original step-by-step description and screenshots, visit the official how-to page at Make.com’s Jotform email automation guide.

If you want strategic help planning more advanced automations, optimization specialists at Consultevo can support you with integration design and implementation.

By following the steps in this article, you can reliably connect Jotform with Make.com to send timely, personalized emails and build scalable workflows around every form submission.

Need Help With Make.com?

If you want expert help building, automating, or scaling your Make scenarios, work with ConsultEvo — certified workflow and automation specialists.

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