24/7 website live chat that answers fast, supports customers, and captures leads
A productized live chat agent for your site that engages visitors in seconds, resolves common questions, and routes conversations into your tools with full context. No waiting. No missed leads.
Tools used in this solution
This solution is designed to work with your existing stack. The only requirement is that your chat tool and “post-actions” tools can accept data (via native integrations, webhooks, or an API).
Live chat tool
This is the chat widget visitors see. It can be a simple free option or a more advanced inbox.
- Fast start: HubSpot chat (free plans can be enough for basic coverage)
- More professional inbox: GoHighLevel chat + pipeline routing
- Other options: any chat tool is fine as long as it can send conversations to a webhook or API
Website platform
The agent works on any website where we can embed a chat widget or script snippet.
- WordPress (Elementor, Astra, custom themes)
- Shopify (storefront chat + support flows)
- Webflow (embed widget + custom events if needed)
- Anything else: if we can add a script, we can implement it
Post-actions destination
This is where outcomes go after the chat: create or update records, trigger follow-ups, or route to the right owner.
- CRM: HubSpot, GoHighLevel, or your current CRM
- Tasks: ClickUp (or Jira / Asana / Airtable)
- Alerts: Slack or email notifications with the full conversation context
Advanced automation layer
This is the “glue” that makes everything reliable: routing rules, enrichment, logging, fallbacks, and retries.
- Make.com: great for complex workflows and data transformations
- Zapier: excellent for fast builds and broad app coverage
- Direct API/webhooks: for custom logic, strict control, or high scale
Pricing
Website Live Chat Agent implementation for WordPress, Shopify, Webflow, or any website. Includes chat widget setup, AI agent configuration (tone, rules, escalation), routing to inbox/CRM, optional post-actions (tasks/records), logging, safeguards, and 2 weeks maintenance after go-live. Advanced automation uses Make.com or Zapier when included.
- Chat setup: install + configuration on your website
- Agent setup: tone, rules, escalation to a human
- Coverage: FAQs + common questions (from your website + provided links/docs)
- Lead capture: capture key details when relevant
- Routing: send conversations to 1 destination (inbox or CRM)
- Safeguards: refusal rules + fallback responses
- Go-live: test scenarios + handover
- Everything in Basic
- Advanced automation: Make.com or Zapier workflows
- Post-actions: create/update CRM records + create tasks (ClickUp or similar)
- Smart routing: route by intent, category, urgency, business hours
- Logging: structured summaries saved for follow-up
- Reliability: retries + error handling + safe fallbacks
- Multi-site / multi-brand rollout
- Multiple destinations (CRM + tasks + alerts + analytics)
- Expanded knowledge (docs, policies, catalogs, help center)
- Multiple flows per intent (returns, bookings, qualification, onboarding)
- Ongoing optimization option
From purchase to launch, without chaos
You buy a package. We collect the right inputs, configure the agent + routing, test real scenarios, and launch with guardrails. Simple, repeatable, and fast.
After purchase
We reach out and start onboarding immediately. You’ll receive a short onboarding form (or we do a quick onboarding meeting if preferred).
Inputs we request
We gather the minimum needed to build confidently and avoid endless back-and-forth.
Build + connect
We configure the agent’s tone, rules, and escalation. Then we connect post-actions so chats produce outcomes: records updated, tasks created, owners notified, and context captured.
Test + launch
We test real-world scenarios, confirm routing + logging works, and launch. After go-live, you get 2 weeks of included maintenance for small tweaks and fixes.
Launch timeline
Questions people ask before they buy
Clear answers about setup, tools, ownership, handoff, and what happens after launch.