How to add billing or IT contacts in Zapier

In Zapier, you can designate billing or IT contacts so the right people receive invoices, renewal notices, and important account emails without sharing your personal login. This guide walks you through how to add, update, and remove these contacts step by step.

What Zapier billing and IT contacts can do

Before you add anyone, it helps to understand what billing and IT contacts mean in Zapier and how they differ from regular users on your workspace or team.

Zapier billing contacts explained

A billing contact is someone who should receive financial and subscription information for your account. In Zapier, billing contacts are ideal for finance, procurement, or operations staff who manage payments but do not need to edit automations.

Billing contacts typically receive:

• Invoices and receipts
• Billing reminders and renewal notices
• Notifications about payment issues or failed charges

Billing contacts do not gain access to your Zaps, apps, or data just by being added as a contact.

Zapier IT contacts explained

An IT contact in Zapier is usually a technical owner or administrator who should receive security, access, or compliance information. They may not need to work with day‑to‑day workflows, but they do need visibility into critical account updates.

IT contacts typically receive:

• Security or compliance notifications
• Account access and admin change alerts
• Information about integration issues affecting your organization

Like billing contacts, IT contacts do not automatically get workspace access or editing permissions to your Zaps.

Where Zapier lets you manage contacts

You can manage billing or IT contacts from your account settings on the Zapier website. Only users with the correct level of access can update these contacts.

In most cases, you must be:

• The account owner, or
• An admin on a team or company plan with permission to manage billing

If you do not see the options described here, contact your internal admin or owner and share this article with them.

How to add a billing contact in Zapier

Follow these steps to add or update a billing contact for your Zapier account so the right person gets payment‑related emails.

Step 1: Open your Zapier account settings

1. Sign in to your Zapier account.
2. In the upper navigation, go to your Settings or Account menu.
3. Select the area related to Billing or Plan & billing.

The exact naming may vary slightly by plan type, but the option will take you to your billing overview page.

Step 2: Locate the billing contact section

On the billing page, look for a dedicated section for billing contacts. This is usually labeled something like:

• Billing contact
• Billing email
• Invoice recipient

This section controls who receives official payment communication from Zapier.

Step 3: Add or edit the Zapier billing contact

1. Click Edit or Add contact in the billing contact section.
2. Enter the preferred email address for your finance or billing team.
3. Optionally, add a name if the interface provides a field for it.
4. Double‑check for typos in the email address.
5. Click Save or Update.

Once saved, Zapier sends future invoices and billing notifications to this contact. The contact may also receive important subscription updates, such as plan changes or failed payment alerts.

How to add an IT contact in Zapier

If your organization has an IT, security, or systems team, you can add a dedicated IT contact so Zapier can reach them directly when technical or security‑related updates are required.

Step 1: Access the IT contact settings

1. Sign in to your Zapier account as an owner or admin.
2. Open your Settings or Account menu from the main navigation.
3. Look for an area labeled Security, Admin, or Contacts.

Within these settings, you will find an option to define an IT or technical contact for your organization.

Step 2: Add the Zapier IT contact details

1. Click Add IT contact or Edit IT contact.
2. Enter the IT contact’s name, if requested.
3. Enter the email address for your IT or security team, or a shared mailbox.
4. Review the information for accuracy.
5. Click Save or Update.

Going forward, Zapier will send technical, access, and security‑related notices to this address, helping your IT team respond quickly when needed.

Tips for managing Zapier contacts effectively

Setting up contacts once is not enough. To keep communication flowing smoothly, review your Zapier billing and IT contacts regularly.

Best practices for billing contacts in Zapier

• Use a shared finance or billing inbox instead of a single person’s email.
• Update the contact immediately when your billing team changes.
• Confirm your spam filters allow emails from Zapier.
• Coordinate with finance so they know what type of messages to expect.

Best practices for IT contacts in Zapier

• Use a group email for your IT or security team where possible.
• Ensure your IT contact understands the importance of access and security alerts.
• Review the IT contact details during major team transitions.
• Document Zapier as an official application in your internal IT catalog.

Troubleshooting Zapier contact issues

If your billing or IT team is not receiving expected messages, there are a few simple checks you can run.

• Confirm the contact email is spelled correctly in your Zapier settings.
• Ask the contact to check their spam or junk folder.
• Whitelist Zapier email domains in your email security tools.
• Verify that you saved your changes in the billing or IT contact sections.

If you still have issues after these steps, refer to the official help guide at this Zapier support article for the most up‑to‑date instructions or to contact support.

When to update Zapier billing or IT contacts

Keep your Zapier contact information current to avoid missed invoices or security alerts.

Update your contacts when:

• Your finance or procurement team changes.
• Your IT or security lead leaves or changes roles.
• You change payment methods or move to a new legal entity.
• Your organization adopts new shared inboxes for finance or IT.

Regular reviews ensure that the right people always receive important messages about your Zapier subscription and account status.

More resources for optimizing Zapier

After your billing and IT contacts are configured, you can focus on improving how your organization uses Zapier day to day. For broader automation strategy, integration planning, and workflow optimization, you can explore additional resources outside the core help center.

For expert consulting on automation strategy, integration architecture, and process design, visit Consultevo. Pairing strong operational practices with correctly configured Zapier contacts helps ensure your automations remain secure, compliant, and aligned with your business goals.

By setting clear billing and IT contacts, your team stays informed about payments, renewals, and security events while keeping personal logins private. Review these settings periodically so Zapier can always reach the right people at the right time.

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