How to use Zapier with Jira Software Cloud

Zapier lets you connect Jira Software Cloud with hundreds of other apps so you can automate repetitive work, keep issues in sync, and send updates where your team collaborates most. This guide walks you through how to connect your Jira Software Cloud account, set up triggers and actions, and manage your automation safely.

Before you connect Jira Software Cloud to Zapier

To start using Jira Software Cloud with Zapier, make sure your Jira site and user account meet these basic requirements.

You have a Jira Software Cloud account (not Jira Server or Data Center).
You have permission to create and view issues in the projects you want to automate.
You can log in to Jira with your Atlassian account.
Your browser can reach both the Jira Software Cloud site and Zapier.

Once you confirm these details, you can create your first automated workflow in Zapier, called a Zap.

How to connect Jira Software Cloud to Zapier

Connecting your Jira Software Cloud account takes only a few steps in Zapier. You only need to set this up once per Jira site.

Step 1: Start a new Zap in Zapier

Sign in to your Zapier account.
Click Create and choose Zap.
In the Trigger or Action app search bar, type Jira Software Cloud and select it.

Step 2: Add a new Jira connection in Zapier

In the account field, click Sign in or Connect a new account.
A new window opens asking you to log in to Jira Software Cloud (if you are not already logged in).
Choose the correct Atlassian account if prompted.
Review the access requested by Zapier and click Accept or Allow.

After you approve access, Zapier returns you to the Zap editor and shows your Jira Software Cloud account as connected. You can now select this account whenever you build new workflows.

Available Jira Software Cloud triggers in Zapier

Triggers in Zapier watch for events in Jira and start a Zap when something changes. The exact triggers you see may depend on how Jira Software Cloud is configured, but common options include:

New Issue – Starts when a new issue is created in a selected project.
Updated Issue – Runs when an existing issue is updated and matches your chosen filters.
New Sprint – Fires when a new sprint is created on a selected board.
Issue Transitioned – Triggers when an issue moves from one status to another.

When you configure a trigger in Zapier, you choose filters such as project, issue type, or status so that only the changes you care about start the automation.

Available Jira Software Cloud actions in Zapier

Actions are the tasks Zapier performs in Jira Software Cloud after a trigger fires. You can chain actions to build multi-step workflows that keep your tools synchronized.

Create Issue – Automatically open a new Jira issue when something happens in another app, such as a form submission or support ticket.
Update Issue – Change fields like status, assignee, priority, or custom fields from a Zap.
Find Issue – Search for an existing issue by key, summary, or other fields, then use the result in later steps.
Add Comment – Post comments to an issue when information arrives from another service.

You can also use Find Issue followed by Update Issue in the same Zapier workflow to implement a search-then-update pattern.

How to build your first Jira Zapier workflow

Once you have connected Jira Software Cloud, you can build a basic automation end-to-end. The example below shows how to create an issue automatically.

Step 1: Choose your trigger app in Zapier

In the Zapier editor, select the app that will start the workflow, such as a form tool, CRM, or communication platform.
Pick the trigger event (for example, New Form Entry).
Connect the trigger app account and test the trigger to pull in sample data.

Step 2: Add a Jira Software Cloud action in Zapier

Click + Add step and choose Jira Software Cloud as the action app.
Select the Create Issue action event.
Choose your connected Jira Software Cloud account.
Configure key fields such as project, issue type, summary, description, and assignee.
Use data from the trigger step to populate Jira fields (for example, map a form field into the issue summary).
Click Test to send a sample issue to Jira Software Cloud.

If the test succeeds, you will see the new issue in your Jira project. Turn the Zap on to start running your automation automatically.

Troubleshooting Jira Software Cloud with Zapier

If your Jira actions or triggers do not behave as expected, review these common checks in Zapier and Jira.

Check account permissions

Confirm the Jira user connected in Zapier can create and edit issues in the selected projects.
Verify that required fields in Jira have values mapped from your Zap fields.
Make sure the connected account is still active in your Atlassian organization.

Check project and field configuration

Verify the project and issue type used in your Zap exist and are not archived.
Ensure any custom fields referenced in Zapier remain available on the chosen issue type screen.
Review workflow rules or validators in Jira that may block changes from the Zap.

Check your Zapier task history

Open the Zap in Zapier and review the Task History or Run log.
Look for error messages from Jira Software Cloud, such as missing required fields or permission errors.
Re-test individual steps using updated sample data.

For detailed, product-specific guidance, you can review the official Jira Software Cloud integration documentation on the Zapier Help Center at this page.

Best practices for managing Jira automations in Zapier

To keep your Jira Software Cloud workspace organized and reliable while using Zapier, follow these recommendations.

Name Zaps clearly: Include the Jira project key and purpose (for example, Jira ABC – Create bug from support tickets).
Limit who can edit: Share Zapier access only with trusted teammates who understand your Jira workflow.
Test in a sandbox: If possible, use a test project in Jira Software Cloud before rolling changes into production projects.
Log context in issues: Add comments or custom fields that show which Zap created or updated the issue.
Review regularly: Periodically audit Zaps that interact with Jira to remove duplicates and update outdated logic.

Where to learn more about Zapier and Jira

To deepen your automation skills, combine the official Jira Software Cloud documentation on the Zapier Help Center with broader automation strategy resources.

Official Jira Software Cloud integration docs on Zapier: view the guide.
Automation strategy, integration planning, and implementation tips: explore articles at Consultevo for additional best practices.

By combining Jira Software Cloud with Zapier, you can streamline intake processes, keep teams aligned across tools, and reduce manual data entry, all while maintaining full control over how and when changes occur in your projects.

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Zapier Jira Cloud setup guide